Process Trainer Mapping Operations (Immediate joiners)
- Tech Mahindra
- 3 - 8 years
- Hyderabad
- 4 months ago
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Job Description
Looking for Immediate Joiners-Process Trainers Mapping Operations
Job Title: Process Trainer Mapping Operations
Location:
Initial 3 months at client location & move to TechM office
Client Location : Nanakramguda
TechM Location: Hitech City
Shifts : Currently 9AM to 6PM, could extend to 24/7
Notice period: Immediate to 15 days
Experience: overall 3+ years and 2+ years as process trainer
Job Summary
The Trainer is responsible for designing, implementing, and updating training programs to ensure excellence in map data operations. This role requires a strong understanding of map-related workflows and tools
Key Responsibilities
Training Design and Delivery
- Develop and deliver comprehensive training programs for new hires and existing team members.
- Create learning materials, including manuals, SOPs, e-learning modules, and presentations tailored to mapping operations and tools.
- Conduct periodic refresher training sessions to keep teams updated on changes in tools, policies, and workflows.
Operational Alignment
- Work closely with operations teams to identify knowledge gaps and provide targeted training solutions.
- Partner with quality and process excellence teams to ensure training programs support quality and efficiency goals.
- Act as the go-to resource for policy-related clarifications and queries from operational teams.
Performance Monitoring and Improvement
- Continuously improve training methodologies to enhance knowledge retention and application.
- Monitor policy adherence through regular audits and recommend corrective actions where necessary.
Stakeholder Collaboration
- Engage with clients and internal stakeholders to understand policy requirements and incorporate them into training programs.
- Provide detailed reports on training outcomes, policy updates, and areas for improvement.
- Serve as a bridge between operations, quality, and leadership to ensure cohesive policy implementation.
Content Management
- Maintain a centralized repository for training materials and policy documents.
- Ensure all content is accessible, well-organized, and up to date.
- Leverage technology platforms for effective content delivery and tracking.
Qualifications
Education
- Bachelors degree
- Certifications in instructional design, training, or geospatial tools are an advantage.
Experience
- 3+ years of experience in training, or a related field, preferably within map data operations.
- Proven experience in developing and delivering training programs for diverse teams.
- Prior exposure to map operation workflows, and tools, or GIS systems is highly desirable.
Skills
- Strong communication and presentation skills.
- Analytical and detail oriented mindset with the ability to evaluate training effectiveness using data.
- Proficiency in creating and managing policies and SOPs.
- Familiarity with GIS tools, map-related workflows, is a plus.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersContact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: People Handling Process Training Performance Monitoring Stakeholder Management Team Coaching Team Supervision Content Management training design
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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