Customer Support Representative
- Accenture
- 1 - 5 years
- Bengaluru
- 4 months ago
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Job Description
We are currently hiring for a International Voice Process role at Accenture, and the employment will be under the payroll of Joule to Watts (J2W).
Experience : 0 TO 5 Years
Location : Bangalore
CTC : 3 TO 6 LPA
Notice period : O TO 10 Days
Qualification : Graduates / Experienced 12 or 10+2+3 Diploma
Fresher's Only 2023,2024 Passed out 2025 1 TO 4 SEM Hard copy marksheet Mandatory along with 5 & 6 Online Result
Job Responsibilities / Authorities
* Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
* Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
* Walk customers/ Provide navigational support on self-service portal
* Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
* Place outbound calls to customers when required in line with Client / Company guidelines
* Work productively whilst maintaining exceptional call/data quality standards in line with targets
* Contribute to the team through open and regular communication with peers / supervisors
* Adhere to all company or departmental policies and procedures (personnel and operational)
* Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
* Maintain regular and punctual attendance in line with company policies and procedures
* Minimise customer complaints and escalations by providing exceptional service and call control
Knowledge & Skill Requirement
* Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer
* Good technical aptitude with an ability to learn quickly
* Excellent verbal and written communication skills Experience Profile
* Prior international BPO work experience preferred
* Freshers acceptable
Interested candidates are encouraged to contact *Priya at 9606973**** for further information or to express their interest.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: ContractContact Details:
Company: https://.accentureLocation(s): Bengaluru
Keyskills: Handling Customer Queries Customer Queries International Voice Process Employee Communication Customer Calling International Voice Us Voice Process Customer Handling
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