Senior Wfm Manager
- Tech Mahindra
- 8 - 13 years
- Pune
- 4 months ago
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Job Description
Tech Mahindra is Hiring for Sr. manager WFM
- Looking for candidates only from international BPO experience in Workforce management department.
- Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements
- Oversee the end to end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy
- Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement
- Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions
- Manage escalations, resolve complex challenges, and provide guidance on critical decision-making
- Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution
- Lead the implementation of new tools, technologies, policies, procedures and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals
- Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes
- Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency
- Lead and mentor WFM managers
Interested candidates can mail they are cv on di*******n@te*********a.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Pune
Keyskills: Capacity Planning Billing Forecasting Invoicing WFM Rostering Scheduling
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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