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Senior Wfm Manager @ Tech Mahindra

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 Senior Wfm Manager

Job Description

Tech Mahindra is Hiring for Sr. manager WFM


  • Looking for candidates only from international BPO experience in Workforce management department.
  • Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements
  • Oversee the end to end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy
  • Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement
  • Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions
  • Manage escalations, resolve complex challenges, and provide guidance on critical decision-making
  • Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution
  • Lead the implementation of new tools, technologies, policies, procedures and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals
  • Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes
  • Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency
  • Lead and mentor WFM managers

Interested candidates can mail they are cv on di*******n@te*********a.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Pune

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Keyskills:   Capacity Planning Billing Forecasting Invoicing WFM Rostering Scheduling

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...