Conversational AI Designer
- Tech Mahindra
- 4 - 6 years
- Pune
- 4 months ago
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Job Description
Job Title: Conversational Designer
Job Summary:
We are seeking a conversational designer who oversees designing the User Experience of a Conversational Interface. Designing this Conversational User Experience means orchestrating all the components of a Conversational AI project, to assure that the overall experience with that Virtual Assistant (VA) will be consistent, natural and useful.
Key Responsibilities:
- Strong experience using tools like MS Visio, Visme, Draw.io, Lucidchart, SmartDraw, OmniGraffle etc. for creating BOT Contact flows.
- Experience in working in Agile development environment and collaborating with cross-functional teams.
- Create and design conversation flows, including user prompts, AI responses, and fallback options to ensure natural and engaging interactions.
- Curate responses to be contextually relevant, ensuring they are appropriate to the user's input and the conversations context.
- Regularly review and refine conversation content to improve accuracy, clarity, and engagement.
- Work closely with developers, designers, and product managers to ensure that the conversational content aligns with technical capabilities and overall project goals.
- Engage with stakeholders to gather requirements, understand business objectives, and incorporate their feedback into the conversation design.
- Conduct user testing and usability studies to evaluate the effectiveness and efficiency of chatbot conversations and make data-driven recommendations for improvement.
Skills Required:
- Having 3+ years of experience in Conversational AI as conversational designer.
- Design and develop conversational flows for chatbot that align with the company's objectives and client requirements.
- Create conversational design specifications, including intents, entities, dialogues, prompts, and error handling, using industry best practices and guidelines.
- Apply an Omni Channel approach to ensure consistent user experiences across various platforms, including websites, mobile apps, social media, messaging platforms, and voice assistants.
- Experience with UX tools like Maze, Figma, Sketch, Adobe XD etc
Additional Skills:
- Proficient in English, additional languages (French, Spanish etc) is a benefit.
- Understanding of dialogues happening in customer service centers.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: UX, Design & ArchitectureRole Category: UI / UXRole: UI / UX - OtherEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Pune
Keyskills: UX Conversational Ai Conversation Design Figma MS Visio Lucidchart Drawio adobe Sketch Maze
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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