Incident Manager with Telecom Domain - Bangalore
- Tech Mahindra
- 6 - 11 years
- Bengaluru
- 3 months ago
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Job Description
Role & responsibilities
- Managing major incidents Responsible for handling P1, P2, P3 and P4 Critical Incidents till closure and follow the Incident management process.
- Responsible for overall coordination of the incident management process, in particular whenever there are major incidents, Potential Service impacting Incidents and Non service impacting Incidents.
- Coordinating interfaces between incident management and other service management processes
- Driving the efficiency and effectiveness of the incident management process
- Monitoring the effectiveness of incident management and making recommendations for improvement
- Developing and maintaining the incident management process and procedures
- Drive and Follow IRC/ PIR calls and follow (Internal Review Committee) process.
- Responsible to prepare the IRC/ PIR Slide deck
- Update IRC /RCA Follow up actions and follow up till closure
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
- Experience in Telecommunication Domain is essential and required.
- Ready to work in 24*7 support model.
- Excellent communication skills and flexible to perform assigned tasks
- Responsible for Effective MI Communication to the stakeholders
- Prepare and Publish Major incident review and coordinate effectively for RCA resolution with Problem management
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: Incident ManagementEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Bengaluru+ View Contact
Keyskills: RCA IRC/ PIR ITIL Certified Incident management process telecom Incident
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₹ -17 Lacs P.A
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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