Infra Project Manager @ Tech Mahindra

Job Criteria Having experience in Data Center operations where in managing different domains like Database, OS, Middleware, Network Educational Qualification BE/B.Tech (any branch)/ MCA/M.Tech/ MSC IT MSC CS Work Location Navi Mumbai 24/ 7 Support Environment Banking industry experience (Good to have) Documents required for BV purpose (Must have EPFO service history records with supporting documents for past 5 years) ROLES AND RESPONSIBILITIES Project ManagerEducational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT

Exp - 12- 18 Yrs
B.E/B. Tech/MCA/M.Tech/ME only

• Must have minimum 1-4 Years working experience as Technical Support ManagerMust have detailed understanding of Managed Services Business ModelMust have experience in Managing environment like Linux, AIX, Middleware etc, Storage Backup Admin rolesMust have expertise to perform Disaster Recovery Design Planning, HA Design PlanningMust have expertise in to manage technical staff and Infra Hardware and Software equipment s related to Cloud, Virtualization, Server, Network, Security, Databases etc
• Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams Must have expertise handling technical escalation, technical analysis, Risk Management, Issue Management Must have expertise to plan/review/approve and deploy system-wide changes to reduce interruptions and server downtime Must have expertise to plan/review/approve maintenance tasks to reduce interruptions and server crashesMust have expertise to resolve escalated issues, Major incidents, Priority activities with good problem solving abilities
• Must have expertise to review error logs and user-reported errors and identify stable and reliable solutionsMust have expertise to perform system capacity planning to reduce interruptions and server crashesMust have expertise to perform system backups and restoration according to company or industry standardsMust have expertise to perform system security by noticing faults and vulnerabilities within the server s architectureMust have expertise to conduct training and perform interviews to hire candidates of domain skillsMust have expertise to analyze issues and good problem solving abilities to avoid repeated failuresMust have knowledge on ITIL process like Incident Management, Change Management, Business Continuity Planning, Information Security processMust have good communication abilities to drive teams on effective problem management, Change ManagementMust have documentation capabilities to provide RCA, Tracking of Open Issues, Risk Must have documentation capabilities SOP, Knowledge Articles required in providing technical support and guidance to usersMust have effective communication skills to present also discuss issues with Vendors and Customers
• Must have leadership skills to guide and drive the team to achieve goals as part project requirements Must be self-motivated and have abilities to work in 24*7 Data Center environmentMust have effective knowledge to prepare and understand LLD, HLD Documentation Must have abilities in identifying, tracking and reporting Incident, Requests, Changes, Hardware Inventory, Risks, Issues