Telus !! Customer service- International Voice Healthcare Process
- TELUS International
- 0 - 2 years
- Noida, Gurugram
- 3 months ago
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Job Description
Role Overview
We are looking for customer service specialists to manage customer queries and conversations through one of the fastest-growing marketing service platforms in the MarTech space.
It will be your job to quickly figure out what customers need and answer questions to help them complete purchases.
as well as learn more about products and services on behalf of the brands you work with.
If you enjoy working in a competitive, rewarding, fast-paced environment where you will be well compensated for providing high quality customer service, then this role is for you!
Contact An***a@70*******4
Roles and Responsibilities
Assist Medicare-eligible individuals telephonically in the following ways:
- Helping interested parties understand features and benefits of Medicare Advantage,
Medicare Part D Prescription Drug Plan (PDP), Medicare approved discount drug
card programs, and other related programs.
- Willingness to learn in a classroom setting and the ability to take direction via on-
the-job training, coaching and development with the end result of understanding
and articulating multiple Medicare products and benefits.
- Ability to adhere to set schedule including specific set breaks and lunch/meals times
- Responding to inquiries related to benefits, eligibility, customer material requests,
physician look-up, authorization, explanation of benefits (EOB), caller information,
status checks, and other related information.
- Make outbound calls and transfers as per the Standard Operating Procedures
(SOPs).
- Work on special projects and/or non-phone work to complete as directed.
- Processing non phone functions which may include research of payment, billing,
account balance questions, responding to emails, written correspondence, order
processing, and account maintenance as needed.
Skill Set:
- Strong desire to Help Seniors Live Healthier Lives by providing assistance to member
with compassion.
- An education level of at least a high school diploma or GED
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site, which
included weekends and holidays.
- Prior stable work experience
- Computer proficiency in a Windows PC environment with the ability to manage multiple
computer screens while speaking with the member/caller.
- Ability to multi-task, this includes ability to understand multiple products and multiple
levels of benefits within each product.
- Ability to remain focused and productive each day though tasks may be repetitive.
- 1 year of customer service experience solving customer problems, OR 1 year of experience
in an office setting environment using the telephone or computer as the primary instruments
to perform job duties.
- Minimum of 25 (38 preferred) accurate words per minute (to be tested).
- Ability to not only understand complex Medicare programs, but to be able to
explain/articulate these programs to callers in ways that are clear, correct and objective.
- Includes ability to understand multiple products and levels of benefits within each
product.
Competencies:
- Strong verbal and written communication skills with a complete command of the
English language. .
- Attention to detail.
- Proficient computer and data entry skills
- Quality focused
- Compassionate, conversational and engaging phone presence
- Ability to connect with all ages, especially the senior population.
- Building rapport
- Decision making skills.
- Organizational skills
- Problem solving
- Team player
- Reliable and dependable work habits
- Flexibility in following a schedule provided by the Workforce Manager including
willingness to adjust as business needs dictate.
- Ability to pass a background check and drug screening.
Desired Candidate Profile
- Graduate/Undergraduate with Experience of 6 months to 2 years into International Customer Service Voice Process
- Graduate Fresher with good English communication can apply
- Should possess excellent verbal and written communication
- Strong command of grammar and syntax
- Work location : TELUS Digital, Floor 7, Tower B2-B3, Sector 30, World Tech Park, Gurgaon
- Candidates should be okay with the work from office role
- Should be comfortable with night shifts
- Enjoys a flexible working schedule
Perks and Benefits
1. Free Cab Facilities (both sides)
2. Medicare Facility(Free online consultation with Doc).
For more information, please WhatsApp your CV @7042566*** Or Mail - an********t@te***************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: International Process International Voice Process International BPO US Process Customer Support
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