Senior Functional Consultant - TMS & Testing
- Manhattan Associates
- 4 - 7 years
- Bengaluru
- 3 months ago
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Job Description
Experience Range : 5 to 7 years
Position Description:
- Hands on experience working on Transport Management Systems such as Manhattan TMS, OTM, Blue Yonder TMS.
- Responsible to handle day to day issues and concerns of critical customers and act as a POC/SME for those accounts
- Take accountability of any major/minor deployments for the customer accounts and do thorough impact analysis.
- Be aware of all the business processes and configurations for their customer accounts.
- Experience on working with JIRA/Salesforce ticketing tools.
- Lead weekly/biweekly customer calls for their accounts.
- Logical/effective Problem-solving approach.
- Able to resolve the issues within the SLA.
- Approachable for QAs for any critical issue for guidance.
- Actively participate in customer Go-Lives and be available for Hyper care support.
Position Requirements:
- Bachelor s degree in computer science or related field.
- Should have minimum 4+ years experience in working with TMS product .
- Sound business judgment, a proven ability to influence others, strong technical acumen, and strong analytical thinking skills.
- Have been a part of more than 3 full Implementation Projects (Preferably on Cloud)
- Strong oral and written communication skills and an ability to think clearly, analyze quantitatively, problem-solve, scope requirements / issues and prioritize.
- Experience on handling customers in SaaS Platform is good to have.
Additional Job Description
- Exp. /Knowledge o f Supply Chain Domain is nice to have.
- Strong in Manual Testing and in SQL PL/SQL.
- Strong analytical skills and ability to deep dive into problems and provide solutions.
- Exp. /Knowledge of JMeter/Performance testing or any automation tools is nice to have.
- Exposure to GIT, JIRA & Sales Force, API testing is nice to have.
At Manhattan, it s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Manhattan AssociatesLocation(s): Bengaluru
Keyskills: Supply chain Manual testing GIT Diversity and Inclusion Performance testing PLSQL OTM JIRA Salesforce
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Manhattan Associates
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
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