Process Advisor
- Applyboard
- 8 - 10 years
- Noida, Gurugram
- 3 months ago
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Job Description
- Work directly with students and RPs to facilitate the accurate and complete submission of loan applications to designated banking partners.
- Engage in conversion optimization activities to ensure fast turnaround times, high login rates, and a high loan sanction rate.
- Proactively follow up with students regarding processing fees and adhere to timelines to ensure timely loan disbursement.
- Maintain a comprehensive understanding of all products offered by partner banks, including eligibility criteria and suitable options for diverse student profiles.
- Stay up to date of industry trends, regulatory changes, and product offerings to provide the most accurate and relevant information to students and RPs.
- Deliver outstanding customer service to students and recruitment partners by addressing inquiries, resolving issues promptly, and providing support throughout the application process.
- Develop and nurture strong relationships with RPs and students to enhance overall satisfaction and encourage repeat business and referrals.
- Collaborate with Regional Sales Manager to provide comprehensive training on ApplyBoard s 360 solutions and product offerings.
- Actively promote various product lines and the ApplyBoard 360 Solution, highlighting our unique value propositions and advantages for students.
- Track and analyze loan application metrics to identify trends, areas for improvement, and opportunities for enhancing the application process.
- Prepare regular reports on application specific processing statistics and customer feedback to inform decision-making and strategy development.
- Ensure all applications comply with applicable regulations and internal policies to mitigate risk and safeguard the organization s integrity.
- Adhere to data privacy laws and maintain confidentiality regarding sensitive student and financial information.
Job Classification
Industry: Education / TrainingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: ApplyboardLocation(s): Noida, Gurugram
Keyskills: Loans Data analysis Process Advisor financial products data privacy Customer experience Risk management Financial services CRM Recruitment
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Applyboard
About Company: ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started. ApplyBoards 1,200 global team members in 30 countries assist students an...
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