Technical Support Specialist Mail & Collaboration Solutions
- Logix Infosecurity
- 2 - 7 years
- Mumbai
- 11 months ago
- Email to a friend
- Report this job
Job Description
Minimum: Any Graduate / Post Graduate
Job Description:
- Must have good knowledge in Zimbra /Qmail or Postfix.
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
- Ability to empathize with and prioritize customer needs.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Responsible to supporting higher team for smooth running of Logix hosting infrastructure Supporting, maintaining, monitoring & troubleshooting the Logix hosting platform, network, IP traffic & servers.
- Working with the Network Specialist to maintain the network infrastructure and IP traffic flow.
- The candidate looking to apply for the Linux Technical Support Specialist role will be responsible for customer interaction for support and resolution of their hosted shared messaging or hosted dedicated messaging servers.
- Maintaining the KPI performance of the shared hosting platform.
- Ensuring the Customer is having trouble free service experience and support to take care of its queries and complaint.
- Must have working experience in Zimbra Mail Administration or Qmail Administration.
- Knowledge of core internet protocols e.g. SMTP, DNS, FTP, HTTP, HTTPS.
Required Skills:
- Should be able to effectively communicate with customers.
- Must have working experience in Zimbra Mail Administration or Qmail Administration.
- Knowledge of core internet protocols e.g. SMTP, DNS, FTP, HTTP, HTTPS.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Logix InfosecurityLocation(s): Mumbai+ View Contact
Keyskills: SMTP FTP Linux DNS HTTP Troubleshooting Technical support Monitoring Customer interaction
Fraud Alert to job seekers!
₹ Not Disclosed
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in