Customer Support Executive
- Betsol
- 0 - 7 years
- Bengaluru
- 5 months ago
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Job Description
- Responsible for providing timely and effective resolutions to our customers on support queries via chat or voice channel.
- Responsible for responding to customers in an efficient and professional manner.
- Meets expectations regarding productivity as defined by the process or manager.
- Escalates necessary cases to the right level within the defined LOB (Line Of Business)
- Ensures compliance with all company and departmental policies, procedures, and guidelines.
- May be required to perform other tasks as requested, assigned, or directed.
- Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels.
- Flexibility to work extended hours with minimal notice during high volumes.
- Working days: 5 days a week - Weekly time off: 2 days (Rotational) and not necessarily (Saturday / Sunday)
- Self-motivated with excellent communication skills with experience in US bases voice process.
- Innovative and self-starter
- Ability to work with minimum supervision.
- Demonstrated ability to work in a fast-paced
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: BetsolLocation(s): Bengaluru+ View Contact
Keyskills: Voice process Compliance Customer satisfaction Customer Support Executive Supervision
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