Service Desk Engineer
- Betsol
- 5 - 10 years
- Bengaluru
- 3 months ago
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Job Description
Join our dynamic IT Service Desk team, providing frontline support for end users across devices, access, and applications. You ll resolve tickets related to hardware/software, onboarding/offboarding, and asset management, ensuring a seamless IT experience for PRA Group employees.
Responsibilities:
- Answers the Service Desk line in a courteous, friendly, and helpful manner in accordance with management standards; verifies proper queue coverage before leaving their phone; and answers mobile in accordance with IT standards
- Addresses, documents, and works Incidents assigned to Service Desk Team or Self in the Service Desk Management application
- Ensures Work Stoppage and VIP Incidents are properly submitted into the Service Desk Management application
- Submit a Service Desk report to Supervisors at the end of each week
- Escalates Incidents in a proper manner, including Critical Incident Management
- Use any free time not needed to fulfill the above duties to do self-training to develop knowledge and skills and serve as a Mentor to Peers in areas of expertise (Subject Matter Expert)
- Responsible for ensuring compliance with applicable laws, regulations and company policies across areas of organizational responsibility
- Troubleshoot Microsoft Windows, Office, Outlook and PC hardware issues.
- Submit weekly Service Desk reports to supervisors.
Qualifications:
- Bachelors degree in IT or related field required
- Work experience with Active Directory Users and Computers in an Enterprise environment, and a good understanding of Network structure
- Experien
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: BetsolLocation(s): Bengaluru+ View Contact
Keyskills: Interpersonal skills PC hardware Service desk management Service desk IT service desk Active directory Incident management Asset management Windows Subject Matter Expert
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