Team Lead
- Cognizant
- 3 - 6 years
- Hyderabad
- 3 months ago
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Job Description
Certification/Qualification
Any graduate degree, preferably with Quality background
Competency Required
- Minimum experience of 3-6 years in handling customers within service/technical fields/content moderation
- Fluent, have acceptable accents, and speak clearly and understandably in each of the language(s) in which the Services are provided, as well as in English.
- Ability to identify and grow talent, lead, motivate and coach direct reports
- Proven ability to establish and develop effective teams, manage their performance
- Proven ability to identify training needs and support development of programs
- High level of integrity as demonstrated personally and professionally
Job Description
- Proven ability to coach in on-on-one and also in a team setting
- Able to adapt quickly to changes in workflow
- Proficient in conflict management
- Excellent written and verbal communications skills
- Comfort communicating with all levels of management via different technologies
- Excellent organizational skills and detail-oriented approach to problem solving
- Maintain a professional and personable demeanor at all times
- Demonstrated proficiency in multitasking and prioritization
- Clearly demonstrated passion for ensuring the success of Google's culture of excellence and commitment to quality and customer service
- Familiarity with project management
- Moderate understanding of business process improvement methods
- Experience training in a classroom environment
- Understanding of departmental policies and procedures
Other Requirements (Certification, etc.)
- Candidate should be comfortable to work in 24*7 shifts with rotational weekly offs if needed
- Ability to manage critical situations with minimum supervision
- Customer service orientation and ability to work in a team
- Ability to perform in adverse situations
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad+ View Contact
Keyskills: Compliance Legal
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