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Customer Service (Airline Process) @ Wipro

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 Customer Service (Airline Process)

Job Description

Roles and Responsibilities

  • Provide excellent customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  • Handle international non-voice process for US clients, ensuring timely resolution of issues.
  • Utilize blended process skills to manage multiple tasks simultaneously while maintaining accuracy and efficiency.
  • Demonstrate strong verbal communication skills to effectively communicate with customers from diverse backgrounds.
  • Meet performance targets set by the organization while adhering to quality standards.

Desired Candidate Profile

  • 0-3 years of experience in an International BPO environment (blended process).
  • Bachelor's degree in Any Specialization (B.A/B.B.A/B.M.S).
  • Excellent communication skills in English; ability to work on night shifts (US shift).
  • Proficiency in typing speed; comfortable working with technology-based tools.
  • Highest Qualifictation should not be from IT Background.
  • Commerce qualified are preferable.
  • Excellent communication skills are mandatory.

Interested Candidates send their resumes on 8168977***.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Mumbai

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Keyskills:   Communication Skills Customer Support Typing Speed International Voice Process Airline Process Ticketing Aviation Travel Process IATA Customer Care Verbal Communication

 Fraud Alert to job seekers!

₹ 1-3 Lacs P.A

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