Customer Service (Airline Process)
- Wipro
- 0 - 3 years
- Mumbai
- 3 months ago
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Job Description
Roles and Responsibilities
- Provide excellent customer support through phone calls, emails, or chats to resolve customer queries and concerns.
- Handle international non-voice process for US clients, ensuring timely resolution of issues.
- Utilize blended process skills to manage multiple tasks simultaneously while maintaining accuracy and efficiency.
- Demonstrate strong verbal communication skills to effectively communicate with customers from diverse backgrounds.
- Meet performance targets set by the organization while adhering to quality standards.
Desired Candidate Profile
- 0-3 years of experience in an International BPO environment (blended process).
- Bachelor's degree in Any Specialization (B.A/B.B.A/B.M.S).
- Excellent communication skills in English; ability to work on night shifts (US shift).
- Proficiency in typing speed; comfortable working with technology-based tools.
- Highest Qualifictation should not be from IT Background.
- Commerce qualified are preferable.
- Excellent communication skills are mandatory.
Interested Candidates send their resumes on 8168977***.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Mumbai+ View Contact
Keyskills: Communication Skills Customer Support Typing Speed International Voice Process Airline Process Ticketing Aviation Travel Process IATA Customer Care Verbal Communication
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₹ 1-3 Lacs P.A
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