Business Processes Principal Consultant
- SAP
- 15 - 20 years
- Pune
- 3 months ago
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Job Description
SAP is seeking an experienced SAP Lead Basis Consultant to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills, and should have led a delivery team of 10+ members.
Key Responsibilities:
- Oversee the delivery of the AMS services by the team for the customer in alignment with the scope providing support services across SAP environments including ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA
- Always ensures SLA adherence and Process compliance as per SAP standards
- Plays a pivotal role in Technical Service delivery with seamless collaboration with other SAP Teams to drive agile resolution of critical issues
- Expert in guiding the team on troubleshooting activities in Basis, Security and Data growth aspects of the SAP applications
- Focus on Innovation and Continuous improvement; Leverage AI based automations to be weaved into service delivery
- Quality Assurance Deliverables & documentation are maintained for each service component
- Maintain Shift rotations and oversee seamless handovers to maintain service continuity
- Do Risk identification and prepare mitigation or response plan
- Responsible for management reporting on monthly basis Internal and Customer
- Act as first point of escalation for the service delivery; Lead the Delivery team from Basis point of view
- Participate in customer calls, identify focus area and consult client in critical areas
- Drives RCA Based approach as an integral part of the delivery
- Review Service Performance Reports (Monthly), Issue Tracker & Open Items (Weekly), and Continuous Improvement Reports (Monthly) for the customer
- Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service execution
- Sound understanding of SAP Cloud ALM , Focused Run (FRUN) , and ITSM ticketing tools to manage incidents and service delivery
- Drive continuous improvement in process or service delivery and driving adoption of AI based automation
- Provide Customer pulse, publish SLA & KPI reports and provide performance insights to leadership and stakeholders
What you bring:
Education:
- Bachelor s degree in computer science, Engineering, Information Systems , or related field
Work Experience and Mandatory Skills:
- Excellent communication skills verbal and written, for effective interaction with global stakeholders
- 15-20 years of SAP Basis experience in large-scale environments
- In-depth knowledge of SAP Basis Administration including HANA DB , ABAP/Java stacks , and SAP landscape management
- Expertise in handling teams of 10+ consultants catering to multiple customers
- Knowledge about systems including ECC, S/4HANA, BW/4HANA, CRM applications
- SAP Basis certification is mandatory
- ITIL Certification shall be mandatory
- Service model
- Proactive mindset with a focus on continuous improvement and innovation
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: Technical ConsultantEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Pune+ View Contact
Keyskills: Automation SAP Manager Quality Assurance KPI Agile SAP Basis SCM Troubleshooting ABAP CRM
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