International voice - 6.5LPA - Us voice -WFO
- Trigent Software,
- 1 - 6 years
- Bengaluru
- 4 months ago
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Job Description
Greeting rom Trigent !!
Share CV : Na*********g@tr****t.com
7892759***
JOB DESCRIPTION:
role Responsibilities:
- Make outbound calls to the candidate and motivate them to complete job application. Schedule/reschedule first day of work for the employees and sharing necessary information. Review application form and make sure all the details are filled appropriately. Handle inbound calls and resolve candidates queries. Respond to candidates queries over email/text. Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage Provide excellent experience to the candidates. Maintaining a quality score of 90% and above throughout. Escalate issues and seek advice when faced with complex issues/problems Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls Participate in Team building activities Ensure and maintain the security and confidentiality of client data Ensure Customer Satisfaction Requirements: Proven work experience in an international contact centre environment (preferably USA) in making/receiving calls. Experience working and delivering under strict timeline. Should have neutral accent Excellent communication skills (verbal and written). An ability to handle sensitive and confidential information. Agile and flexible with work schedule. Experience working and navigation on multiple systems/tools. Logical and analytical thought process. Willing to work in any US shift (EST/CST/MST/PST). Willing to work in rotational shifts and rotations week off as and when required
Location : Bangalore
Salary upto :6.5 LPA Need min 6Months to 6 Years
international voice exp work from office only immediate joiner
Fresher with Who all have Original gradution marks sheets and convocation can apply
Freshers salary : 25k CTC (20K In hand )
Exp Salary :upto 6.5LPA
Rounds of Interview
1 .HR basic screening round (Comminication check)
2 . Versant Test (Cut off 60 )
3. CD round
4. Ops round
Regards
Nagarathna G
Recruitment specialist
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: trigent.Location(s): Bengaluru
Keyskills: Customer Support christian uk voice International Voice Process US Process Customer Service uk sales International Call Center us sales International Voice International BPO Customer Support Process
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Trigent Software,
Trigent is a leading provider of IT services and solutions, headquartered in Boston, USA, with development centers in India. We are committed to delivering high-quality software solutions and services to our clients across the globe. Our expertise spans a wide range of industries, and we take pri...
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