Job Description
Greetings from Omega Healthcare!
Were thrilled to inform you that your profile has been shortlisted for the final round of interviews for the position of Customer Support Executive at our Bangalore location.
Interview Venue: Wind Tunnel Road, Avalappa Layout, Muniyappa Layout, Murgesh Pallya, Bengaluru, Karnataka - 560017
Google Maps Location - https://maps.app.goo.gl/X5UBbLijt1nMCbd27
Important: Please mention "Naukri Deeksha" at the top of your resume.
For any assistance, feel free to contact Deeksha at 8722248***.
Mega Walk-In Drive Details
- Days: Monday to Friday
- Time: 10:00 AM to 4:00 PM
- Salary (CTC): As per company standards
Roles & Responsibilities
- Engage with insurance payers to resolve claim issues (denials/non-denials) using PMS and internal systems.
- Identify and escalate process improvements, trends, and issues to supervisors.
- Maintain workflow documentation including SOPs, update trackers, issue logs, and trend logs.
- Participate in training sessions to enhance knowledge of Revenue Cycle Management (RCM).
- Investigate and resolve complex patient account issues involving reimbursements and transactions.
- Flag accounts that can be resolved without calling and coordinate with analysts.
- Apply logical thinking to identify trends and ensure error-free account resolution.
- Lead special projects to aggregate claim data and escalate complex payer issues when necessary.
Desired Candidate Profile
- Minimum 1 year of experience in a voice process
- Graduates or Undergraduates welcome
- Strong communication skills
- Comfortable to work in US Shift
Perks & Benefits
- 5-day work week
- Attractive employee referral program
We look forward to meeting you and exploring the opportunity to grow together at Omega Healthcare!
Job Classification
Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Walk-ins
Contact Details:
Company: Omega Healthcare
Location(s): Bengaluru
Keyskills:
Good Communication In English
bpo
Outbound
AR Calling
International Voice
US Healthcare
Inbound
Us Voice Process