Senior Software Engineer - ServiceNow Developer-Generative AI
- Wells Fargo
- 4 - 9 years
- Hyderabad
- 3 months ago
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Job Description
About this Role
We are looking for a passionate and experiencedSenior Software Engineer (SSE)to join our ServiceNow engineering team. This role is ideal for someone who thrives at the intersection of platform development and innovation, with a strong focus onService Catalog,workflow automation, andGenerative AI integration. You will play a key role in transforming traditional service delivery into intelligent, conversational experiences that improve efficiency and user satisfaction across the enterprise.
In this role, you will:
- Design, develop, and maintain Service Catalog items, record producers, and associated workflows using Flow Designer.
- Automate service delivery processes by implementing and optimizing ServiceNow workflows.
- Integrate Generative AI capabilities into ServiceNow to enable intelligent recommendations, summarizations, and enhance Virtual Agent interactions.
- Build and maintain Conversational Catalogs using Virtual Agent Designer for intuitive, chat-based service experiences.
- Collaborate with product owners, business analysts, and cross-functional teams to understand requirements and deliver scalable, user-centric solutions.
- Troubleshoot and resolve issues related to catalog items, workflows, and integrations.
- Stay current with ServiceNow platform updates and Gen AI advancements to continuously improve platform capabilities.
Required Qualifications:
- 4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- As a Senior Software Engineer, you will be responsible for designing and developing scalable solutions within the ServiceNow platform, with a particular emphasis on theService Catalog module,Flow Designer, andVirtual Agent Designer.
- You will also lead efforts to integrateGenerative AI capabilitiesinto the platform, enabling smarter recommendations, summarizations, and chat-based interactions.
- This role requires close collaboration with product owners, business analysts, and other stakeholders to deliver high-impact solutions that align with business goals.
- 4+ years of hands-on experience in ServiceNow development, with a strong focus on Service Catalog and workflow automation.
- Proficiency in ServiceNow Flow Designer, scripting (JavaScript), and REST/SOAP integrations.
- Deep understanding of ServiceNow architecture, including tables, Glide APIs (GlideRecord, GlideForm, etc.).
- Experience in building and managing ServiceNow reports and dashboards.
- Strong analytical, problem-solving, and communication skills.
- ServiceNow Certified System Administrator or higher certification.
- ServiceNow Certified Application Developer or Implementation Specialist.
- Experience integrating AI/ML capabilities into enterprise platforms.
- Familiarity with Virtual Agent Designer and building conversational interfaces.
- Exposure to Agile/Scrum methodologies and collaborative development environments.
Job Expectations:
- Deliver high-quality, scalable solutions that enhance user experience and streamline service delivery.
- Demonstrate ownership and accountability in managing ServiceNow catalog items and workflows.
- Actively contribute to innovation by leveraging Gen AI and conversational technologies.
- Maintain documentation and follow best practices for ServiceNow development and integration.
- Participate in code reviews, sprint planning, and continuous improvement initiatives.
- Provide mentorship and guidance to junior developers when needed.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: Full timeContact Details:
Company: Wells FargoLocation(s): Hyderabad
Keyskills: ServiceNow ServiceNow development Generative AI AI/ML Agile methodologies Scrum methodologies ServiceNow architecture
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Wells Fargo
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