Senior Scheduling Operations Manager @ Ameriprise Financial

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Senior Scheduling Operations Manager

Ameriprise Financial
13 - 18 years
Noida, Gurugram
3 months ago
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Job Description

Lead and evolve the scheduling operations function across global teams.
Architect and optimize job scheduling frameworks using Tidal, Tivoli, or Control-M.
Drive incident and problem management processes with a focus on root cause resolution.
Partner with engineering and business stakeholders to align scheduling strategies with business goals.
Develop and maintain service catalogs, automation standards, and operational playbooks.
Lead and mentor a global team, fostering a culture of continuous improvement.
Identify cost-effective automation opportunities and lead implementation initiatives.
Represent the scheduling function in leadership forums and strategic planning sessions.

Team Role:
Oversee team performance and ensure SLA adherence.
Promote knowledge sharing and first-time fix culture across support tiers.
Drive internal process improvements and maintain service integrity.
Collaborate with Automation SME Lead and senior leadership on team development.
Escalate and manage high-impact customer issues with professionalism and urgency.

Job Classification

Industry: Financial Services
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Ameriprise Financial
Location(s): Noida, Gurugram

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Keyskills: Unix Automation Powershell Problem management Control-M Strategic planning Scheduling Asset management Distribution system Python

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Ameriprise Financial

Company DetailsAmeriprise Financial Services, LLC

Senior Scheduling Operations Manager @ Ameriprise Financial

Home > Operations