Customer Service International Voice Lead - BPS
- Hexaware Technologies
- 1 - 5 years
- Mumbai
- 3 months ago
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Job Description
Roles and Responsibility
- Handle customer inquiries and resolve issues professionally.
- Provide exceptional customer service and ensure satisfaction.
- Work effectively in a team to achieve common goals.
- Maintain accurate records of customer interactions and transactions.
- Stay updated with product knowledge and industry trends.
- Meet or exceed performance targets and quality standards.
- Minimum 1 year of experience in international voice process or related field.
- Excellent communication and interpersonal skills.
- Ability to work in a dynamic and changing environment.
- Strong problem-solving and analytical skills.
- Proficient in using computer systems and software applications.
- Ability to adapt to new processes and procedures quickly.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Mumbai
Keyskills: international bpo customer service international voice customer support voice process non voice process inbound customer care outbound calling technical support international call center semi voice customer handling bpo non voice
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