Senior Track Lead @ HCL Technologies

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Senior Track Lead

HCL Technologies
5 to 9 Yrs
Chennai
3 months ago
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Job Description

As the Support Team Manager, your role is pivotal in overseeing the operations of the support team to ensure smooth service delivery. Your responsibilities will include: - Monitoring and tracking tickets/change requests, and managing SLAs effectively. - Working towards continuous improvement by performing root cause analysis and acting as a point of escalation for complex and high-priority customer issues. This involves ensuring timely resolution and maintaining high levels of customer satisfaction. - Preparing and submitting status reports to minimize exposure and risks on projects or closure of escalations. - Developing and guiding team members to enhance their technical capabilities and increase productivity. In addition to your key responsibilities, the role requires expertise in the following skills: Primary Skill: - Domain Competencies (ERS)-Medical Devices-IVD-IVD Secondary Skill 1: - Technical Skills (ERS)-Other Technical Skills-IVDR Secondary Skill 2: - Domain Competencies (ERS)-IVD-IVD Clinical Trials Secondary Skill 3: - Domain Competencies (ERS)-IVD-IVD Please note that this position is for one individual.,

Employement Category:

Employement Type: Full time
Industry: Medical / Healthcare
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Senior Track Lead

Contact Details:

Company: HCL Technologies
Location(s): Chennai

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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