As the Support Team Manager, your role is pivotal in overseeing the operations of the support team to ensure smooth service delivery. Your responsibilities will include: - Monitoring and tracking tickets/change requests, and managing SLAs effectively. - Working towards continuous improvement by performing root cause analysis and acting as a point of escalation for complex and high-priority customer issues. This involves ensuring timely resolution and maintaining high levels of customer satisfaction. - Preparing and submitting status reports to minimize exposure and risks on projects or closure of escalations. - Developing and guiding team members to enhance their technical capabilities and increase productivity. In addition to your key responsibilities, the role requires expertise in the following skills: Primary Skill: - Domain Competencies (ERS)-Medical Devices-IVD-IVD Secondary Skill 1: - Technical Skills (ERS)-Other Technical Skills-IVDR Secondary Skill 2: - Domain Competencies (ERS)-IVD-IVD Clinical Trials Secondary Skill 3: - Domain Competencies (ERS)-IVD-IVD Please note that this position is for one individual.,
Employement Category:
Employement Type: Full timeIndustry: Medical / HealthcareRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Senior Track Lead