Customer Service Operation / Application Tech Support
- Accenture
- 0 years
- Noida, Gurugram
- 3 months ago
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Job Description
Company :- AccentureLocation: Gurugram, India Experience Required: 0 yrs (Freshers welcome) Education: Minimum 15 years of full-time education Job Type: Full-Time | Onsite About the Role:We are looking for a motivated and enthusiastic fresher to join our team as an Application Technical Support Practitioner. In this role, you will provide support to clients by resolving application-related issues, ensuring system functionality, and delivering exceptional customer service. This is an excellent opportunity to kick-start your IT career in a supportive and collaborative environment. Key Responsibilities:
- Respond to client inquiries and provide timely technical support.
- Diagnose and troubleshoot basic application or system issues.
- Record and track issues using ticketing tools.
- Collaborate with senior team members to escalate and resolve complex issues.
- Maintain accurate documentation of client interactions and resolutions.
- Learn and stay updated on company applications, tools, and processes.
- Participate in training and development programs to enhance technical and soft skills.
- Contribute to a positive, team-oriented work environment.
Skills & Qualifications:Must-Have:
- Strong communication and interpersonal skills.
- Basic understanding of IT concepts or software applications.
- Eagerness to learn and grow in a technical support environment.
- Customer-first attitude and problem-solving mindset.
Good to Have:
- Familiarity with ticketing tools (e.g., ServiceNow, Jira, Zendesk) optional.
- Knowledge of Desktop Transformation or ITIL concepts.
- Internship or academic project experience in a relevant domain.
Eligibility Criteria:
- Recent graduate (any stream) with a strong interest in IT/Technical Support.
- 15 years of full-time education (Graduation completed).
- Willingness to work in shifts if required.
What We Offer:
- Comprehensive training and onboarding.
- A supportive and inclusive team environment.
- Career growth opportunities within technical and customer service tracks.
- Exposure to enterprise-level systems and real-world problem solving.
NOTE- Get extra pay by working on holidays as well.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: FreshersContact Details:
Company: AccentureLocation(s): Noida, Gurugram
Keyskills: Troubleshooting IT Support IT Helpdesk Technical Support
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