Data Architect
- Accenture
- 8 - 13 years
- Bengaluru
- 3 months ago
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Job Description
Project Role :Data Architect Project Role Description :Define the data requirements and structure for the application. Model and design the application data structure, storage and integration. Must have skills :Google Cloud Platform Architecture
Good to have skills :Google Cloud Machine Learning ServicesMinimum 15 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:We are looking for a seasoned Senior Manager CCAI Architect with deep expertise in designing and delivering enterprise-grade Conversational AI solutions using Google Cloud's Contact Center AI (CCAI) suite. This role demands a visionary leader who can bridge the gap between business objectives and AI-driven customer experience innovations. As a senior leader, you will drive architectural decisions, guide cross-functional teams, and define the roadmap for scalable and intelligent virtual agent platforms.
Roles & Responsibilities:- Own the end-to-end architecture and solution design for large-scale CCAI implementations across industries.- Define best practices, reusable frameworks, and architectural patterns using Google Dialogflow CX, Agent Assist, Knowledge Bases, and Gen AI capabilities.- Act as a strategic advisor to stakeholders on how to modernize and transform customer experience through Conversational AI.- Lead technical teams and partner with product, operations, and engineering leaders to deliver high-impact AI-first customer service platforms.- Oversee delivery governance, performance optimization, and scalability of deployed CCAI solutions.- Evaluate and integrate cutting-edge Gen AI models (LLMs, PaLM, Gemini) to enhance virtual agent performance and personalization.- Enable and mentor architects, developers, and consultants on Google Cloud AI/ML tools and CCAI strategies.- 10+ years of experience in enterprise solution architecture, with 4+ years in Google Cloud AI/ML and Conversational AI platforms.- Deep expertise in Dialogflow CX, CCAI Insights, Agent Assist, Gen AI APIs, and GCP architecture.Strong leadership in managing large transformation programs involving AI chatbots, voice bots, and omnichannel virtual agents.- Proven ability to engage with senior stakeholders, define AI strategies, and align technical delivery with business goals.- Experience integrating AI solutions with CRMs, contact center platforms (e.g., Genesys, Five9), and backend systems.- Certifications in Google Cloud (e.g., Professional Cloud Architect, Cloud AI Engineer) are a strong plus.- Exceptional communication, thought leadership, and stakeholder management skills.
Professional & Technical
Skills:
Skills:
Skills:
Additional Information:- The candidate should have a minimum of 18+ years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI.- The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions.- A 15-year full time education is required Qualification 15 years full time education
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical ArchitectEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Bengaluru+ View Contact
Keyskills: natural language processing google artificial intelligence gcp stakeholder management python vertex data architecture dialogflow machine learning pca pandas gen java cx ai platform ATCI-4926751-S1852302 platform architecture ml
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