International voice process
- IntouchCX
- 1 - 4 years
- Hyderabad
- 3 months ago
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Job Description
Role & responsibilities
We are looking for experienced and enthusiastic individuals for our International Voice Process team. The ideal candidate must have prior experience in handling international voice calls (inbound or outbound) and should be comfortable working in night shifts. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
- Handle inbound/outbound international voice calls professionally.
- Provide accurate information and resolve customer queries efficiently.
- Maintain high levels of customer satisfaction and meet quality standards.
- Record details of customer interactions and actions taken.
- Follow up to ensure resolution where necessary.
- Meet daily/weekly/monthly targets and performance metrics.
Key Requirements:
- Minimum 6 months in International voice
- Excellent verbal communication skills in English.
- Ability to work in a fast-paced, night shift environment.
- Strong interpersonal and customer handling skills.
- Good problem-solving abilities and attention to detail.
- Willingness to work in night shifts and rotational offs.
- Freshers are NOT eligible.
Perks and Benefits:
- Two-way cab facility provided (for night shifts).
- Performance-based incentives.
- Opportunities for career growth and internal promotions.
- Supportive and inclusive work environment.
Preferred candidate profile
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Voice Process Us Voice Process International Voice Process
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IntouchCX
About company *IntouchCX Intouchcx is a global customer care and technology company that provides value- driven, future-forward solutions. For over 20 years, we have been the people and technology behind the worlds biggest brands, empowering human potential through our artificial intelligence di...
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