HR BPO - Assistant Manager/Team Lead
- Cyfuture
- 4 - 6 years
- Mumbai
- 4 months ago
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Job Description
HR ASSISTANT MANAGER/ Team Lead HR for Recruitment
Company Name: Cyfuture
Industry: IT Services and IT Consulting
Company Website: www.cyfuture.com
Location: Mumbai
Experience: 4 years minimum in BPO
BPO Bulk Hiring:
- Oversee end-to-end bulk hiring processes for BPO roles(Telesales, CSE, Chat process)
- Develop sourcing strategies and manage candidate pipelines for large-scale hiring.
- Coordinate hiring drives, walk-ins, and virtual recruitment events.
Onboarding:
- Ensure smooth onboarding of new hires in high-volume contexts.
- Conduct induction sessions for large batches of employees.
- Monitor and address onboarding feedback for process improvement.
Employee Relations & Grievance Management:
- Act as the first point of contact for employee concerns in the BPO setup.
- Manage grievances promptly, ensuring alignment with company policies.
- Build rapport with employees to foster trust and a positive work environment.
HR Operations:
- Maintain accurate records for bulk hiring and onboarding activities in HRMS.
- Conduct compliance audits and generate hiring and attrition reports.
- Support payroll processes and address onboarding-related payroll queries.
Employee Engagement:
- Design and execute employee engagement initiatives for BPO employees.
- Drive floor-level recognition programs to improve morale and retention.
- Conduct regular feedback sessions to gauge employee satisfaction.
Policy Implementation:
- Develop and communicate HR policies specific to the BPO industry.
- Train new hires on workplace expectations and professional behavior.
Requirements:
Experience:
- 3.5-6 years in HR with a focus on BPO bulk hiring, onboarding, and employee relations.
Skills:
- Expertise in high-volume hiring strategies and recruitment tools.
- Strong interpersonal and communication skills.
- Proficiency in HRMS, employee management tools, and MS Office.
Personality:
- High-energy, approachable, and able to manage a fast-paced work environment.
- Strong problem-solving and relationship-building skills.
What we offer:
- A unique opportunity to join a collaborative work environment in a hyper-growth context
- The chance to grow your professional and technical skills, with real room for career progression
- A modern office in a central location in Noida & Navi Mumbai.
- An employee-friendly compensation structure that includes tax-saving components, where the employee can save tax
- Employee Engagement, Festival & Birthday celebrations, team outings
APPLY:
If you could see yourself in this role and are keen to be part of our organisation, we look forward to hearing from you. Please send your resume to ra********h@cy*****e.com or connect at 9266392***.
The TA team will share the timeline and details of the hiring process during the first call.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: Recruitment & Talent AcquisitionRole: Recruitment & Talent Acquisition - OtherEmployement Type: Walk-insContact Details:
Company: CyfutureLocation(s): Mumbai
Keyskills: Generalist Profile Bulk Hiring BPO Hiring Volume Hiring Mass Recruitment Mass Hiring
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Cyfuture
Since 2001, Cyfuture is vesting organizations of all sizes with inventive business solutions ensuring high-caliber performance and improvised brand image. Being a brand that is internationally famed for stupendous service standards, competent handling of IT infrastructure, and reliable corporate ima...
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