Team Lead - Bpo Operations
- Cyfuture
- 2 - 7 years
- Mumbai
- 4 months ago
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Job Description
Job Title: Team Lead - BPO Operations
Company: Cyfuture India Pvt Ltd
Location: Mahape/Ghansoli (Navi Mumbai)
Salary: 25,000 - 30,000/- per month
Job Summary:
Cyfuture India Pvt Ltd is seeking an experienced Team Lead to oversee BPO operations, ensuring seamless delivery of customer service and support. The successful candidate will lead a team, drive performance, and maintain high-quality standards.
Key Responsibilities:
1. Team Management: Lead, motivate, and develop a high-performing team of customer service representatives.
2. Operational Excellence: Ensure adherence to processes, quality standards, and productivity targets.
3. Customer Service: Oversee customer interactions, resolving complex issues, and ensuring high satisfaction levels.
4. Performance Monitoring: Track team performance, identify areas for improvement, and implement corrective actions.
5. Training and Development: Provide coaching, training, and feedback to team members.
Requirements:
1. Experience: 3-5 years in BPO operations, with team lead experience.
2. Skills: Excellent communication, leadership, and problem-solving skills.
3. Language: Proficiency in English (and local language, if required).
4. Certifications: Relevant certifications in customer service or operations management.
What We Offer:
1. Competitive salary of 30,000/- per month (in-hand).
2. Opportunities for growth and development within Cyfuture India Pvt Ltd.
3. Collaborative work environment.
4. Chance to work with a dynamic team.
About Cyfuture India Pvt Ltd:
Cyfuture India Pvt Ltd is a leading company dedicated to delivering exceptional services. We value innovation, teamwork, and customer satisfaction.
Note - Interested candidate may call us at - 9759191*** (HR Cyfuture)
If you're a motivated and experienced professional looking for a challenging role, we'd love to hear from you! Apply now to join our team!
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: CyfutureLocation(s): Mumbai
Keyskills: Bpo Operations Productivity Service Level Performance Metrics Call Center Operations KPI TAT Rostering SLA Shrinkage Aht Attrition Metrics Escalations Dashboards KRA People Management Skills SLA Management CSAT Customer Service Operations
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Since 2001, Cyfuture is vesting organizations of all sizes with inventive business solutions ensuring high-caliber performance and improvised brand image. Being a brand that is internationally famed for stupendous service standards, competent handling of IT infrastructure, and reliable corporate ima...
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