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Site Reliability Engineer, Process Automation @ Toast

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 Site Reliability Engineer, Process Automation

Job Description

  • Optimize existing processes, identify areas for improvement, and implement automated solutions to enhance efficiency and reliability of Toast systems.
  • Utilize, configure, and support tools such as JIRA, FireHydrant, and Backstage for tracking events, incidents, and changes, and maintain the Service Catalog
  • Enable low-risk, compliant releases with rapid rollback capability to maintain platform reliability
  • Implement automation for risk mitigation strategies to minimize the impact of changes and releases on Toast customers
  • Work closely with leadership, 3rd party vendors, relevant stakeholders, and to drive work to completion
Do you have the right
ingredients*
(Requirements)
  • Industry experience with at least 2 years engineering experience with a focus on SRE
  • Bachelor s Degree in Computer Science, engineering, or related field
  • Working knowledge of complex cloud environments (AWS, GCP, Azure, etc.)
  • Experience scripting automation (Python, Go, etc)
  • Experience with Infrastructure as code (Terraform, etc)
  • Experience participating in Incident Response
  • Strong written and verbal communication skills
  • Strong problem-solving skills and the ability to think strategically and analytically
  • Experience working with a diverse global team across multiple regions and time zones
  • Working knowledge of various best practice frameworks, including ITIL, ITSM, Agile/scrum, change management, etc a plus
  • Experience with Incident and Change processes and tools (JIRA, OpsGenie, FireHydrant, DX, etc) a plus

Job Classification

Industry: Software Product
Functional Area / Department: Engineering - Software & QA
Role Category: DevOps
Role: Site Reliability Engineer
Employement Type: Full time

Contact Details:

Company: Toast
Location(s): Bengaluru

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Keyskills:   Process automation Computer science Root cause analysis Automation Change management Agile scrum GCP service catalog JIRA Python

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