French Customer Support
- Toast
- 2 - 5 years
- Chennai
- 3 months ago
- Email to a friend
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Job Description
Senior Customer Care Tech Specialist French
Location: Chennai (Tharamani)
About Toast:
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and focus on what they do best: building the businesses they love.
Working Model & Shift Details
- Initial 6 months: Work from Office (Chennai) training & nesting period
- Post training: Hybrid model (3 days onsite, 2 days remote)
- Shifts: Rotational (including weekends & holidays) in a 24x7 support structure
- Night shifts: 8:30 PM 5:30 AM and 11:30 PM 8:30 AM
What Sets You Apart
Were not just looking for experiencewere looking for a mindset. You should be:
- Flexible: Comfortable with night/rotational shifts and business changes
- Versatile: Able to support across multiple channels (chat, voice, tickets)
- Adaptable: Open to learning new systems and technologies
- Collaborative: Team player, ready to adjust with leadership or process changes
- Committed: Consistently meeting SLAs and KPIs
- Proactive: Keen on upskilling, cross-training, and taking on responsibilities
Responsibilities
As a Customer Care Tech Specialist French, you will:
- Provide customer support across chat, voice, and casework
- Write clear and professional communication for customers
- Troubleshoot technical issues and explain solutions clearly
- Stay organized while handling multiple applications and chats
- Collaborate with colleagues to ensure customer satisfaction
- Continuously learn and expand knowledge of Toasts hardware/software
- Escalate cases following Toasts processes and values
Requirements
- Bachelors degree (minimum 3 years) in any discipline
- 24 years of customer support experience (software/hardware troubleshooting)
- French proficiency (B2/C1 level) must for supporting French-speaking customers
- Strong English communication skills (verbal & written)
- Customer service mindset with empathy, problem-solving, and de-escalation skills
- Ability to work in dynamic, ambiguous environments
- Strong prioritization and multitasking skills
Nice to Have (Not Mandatory)
- Experience with chat/ticketing systems
- Experience in the tech or SaaS industry
Operational Requirements
- Mandatory on-site presence during training (68 weeks)
- Hybrid work model post-training (3 days office / 2 days WFH)
- 5 days working, rotational shifts (including weekends/holidays)
- Flexibility for night shifts
Why Join Toast?
At Toast, our employees are our secret ingredient. We believe in diversity, equity, and inclusion as the foundation of our success. By fostering an authentic and collaborative workplace, we empower every Toaster to succeed and grow.
Bready to make a change? Apply today!
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: ToastLocation(s): Chennai
Keyskills: voice rotational shifts customer support French bpo non voice process domestic bpo international bpo chat process customer service customer care customer interaction excel voice process chat typing english non voice communication skills
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