Assistant Manager @ Optum

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Assistant Manager

Optum
2 - 7 years
Noida, Gurugram
4 months ago
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Job Description

Primary Responsibilities:

Lead a team of 25 - 30 certified coders. Maintains staff by orienting and training employees; maintains a safe, secure, and legal work environment
Performance Management - Timeliness, Quality and Productivity metrics
Planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Drive employee engagement and retention activities by sharing companys vision and goals, empowering employees on tasks as per their skill set, providing regular feedback etc.

Required Qualifications:

Graduate in any discipline
Certified coder from AAP/AHIMA
2+ years of experience as Team leader or Assistant Manager
Experience in handling a team of minimum 15
Experience from medical coding background only
Experience in performance management, coaching, supervision, quality management, results driven, foster teamwork, handles pressure, giving feedback
Proven ability to use Microsoft Office Products (Excel, PowerPoint etc.)
Proven ability to operate basic office equipment (copier and facsimile machine)

Job Classification

Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time

Contact Details:

Company: Optum
Location(s): Noida, Gurugram

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Keyskills: customer service medical coding quality management employee engagement performance management office equipment pressure handling employee training variance analysis hrsd career development counselling recruitment coaching retention

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Optum

About: OptumInsight India Pvt Ltd, a UnitedHealth group company is a leading health services and innovation company dedicated to help make the health system work better for everyone. With more than 115,000 people worldwide, Optum combines technology, data and expertise to improve the delivery, ...

Assistant Manager @ Optum

Home > Operations