Assistant Manager Inbound Operations -Credit Cards/ Banking Experience
- IGT Solutions
- 5 - 10 years
- Noida, Gurugram
- 3 months ago
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Job Description
We are currently hiring for an exciting opportunity with IGT Solutions Pvt. Ltd., a leading IT and BPM services provider focused on the Travel, Transportation, and Hospitality domain. Below are the details of the role and the company:
Company Overview:
IGT Solutions Pvt. Ltd. offers integrated IT-BPM services including Application Development and Maintenance, Mobility, Testing, Analytics, Contact Center Services, Back Office Services, and Consulting Services for global travel industry leaders. With 10,000+ travel industry experts, 15 delivery centers, and a global footprint, IGT is committed to delivering innovation, quality, and cost savings.
Equal Opportunity Employer:
IGT Solutions is proud to be an equal opportunity employer, committed to fostering an inclusive and non-discriminatory work environment.
Job Title: Assistant Manager Operations Domestic (Banking Credit Cards Process)
Location: Gurgaon
Shifts: Rotational (24x7 environment)
Key Responsibilities:
- Lead and manage a team of 1520 members.
- Drive team performance across productivity, quality, shrinkage, and attrition.
- Provide regular coaching and support to team members.
- Review and recommend improvements to processes to enhance performance and CSAT.
- Identify training needs and address process gaps.
- Monitor performance and conduct weekly coaching sessions.
- Handle floor support and escalations.
- Ensure achievement of individual contributor (IC) targets.
- Maintain AHT levels as per targets across tenure buckets.
- Utilize basic computer skills, especially MS Excel.
Requirements:
- Prior experience in handling international processes.
- Experience in team management and supervision.
- Excellent verbal and written communication skills in English.
- Strong organizational and analytical abilities.
- Flexible to work in a 24x7 environment.
You can find more about the company here: IGT Company Profile
We will get back to you shortly after the shortlisting process is completed. Please feel free to reach out if you have any questions in the meantime.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Assistant ManagerEmployement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: bpo attrition credit cards aht shrinkage loans banking
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IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...
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