Executive HR Business Partner_BPO Experience
- IGT Solutions
- 1 - 5 years
- Noida, Gurugram
- 3 months ago
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Job Description
Job Title: Executive Human Resource Business Partner (HRBP)
Location: Gurgaon
Company: IGT Solutions Pvt. Ltd.
Industry: IT & BPM Travel, Transportation, and Hospitality Domain
Shift Timings - 5:00PM-2:00 AM
Company Overview:
IGT Solutions Pvt. Ltd. is a global leader in IT and Business Process Management (BPM) services, dedicated to delivering innovation and operational excellence across the Travel, Transportation, and Hospitality sectors. With over 10,000+ travel industry experts and 15 state-of-the-art delivery centers worldwide, IGT offers comprehensive solutions in Application Development, Mobility, Testing, Analytics, Contact Center Services, Back Office Operations, and Consulting.
IGT is committed to a diverse and inclusive workplace and provides equal employment opportunities without regard to age, gender, race, religion, disability, or other protected statuses.
Job Summary:
We are seeking a dynamic and experienced Executive HR Business Partner (HRBP) to join our team in Gurgaon. This role will lead HR operations for the assigned vertical/process, support business functions, drive employee engagement and retention initiatives, and ensure policy compliance.
Key Responsibilities:
- Employee Relations: Address and resolve employee queries and concerns efficiently; track and report resolution Turnaround Time (TAT).
- Compliance & Policy Adherence: Enforce labor laws, company discipline, and the Code of Conduct.
- Attrition Management: Maintain attrition at or below 5%.
- Employee Engagement: Lead engagement activities, facilitate action planning, record meeting outcomes, and ensure timely follow-ups.
- Performance Management: Ensure timely KRA sign-offs for new joiners and during internal movements; monitor half-yearly and annual appraisals.
- Training Compliance: Track training plan adherence for the assigned vertical/process.
- Exit Management: Conduct exit interviews, analyze survey data, and present actionable insights and trends.
- Retention Strategies: Implement effective strategies to enhance employee retention and workplace satisfaction.
- Branding & Market Intelligence: Support employer branding and monitor industry HR best practices.
- Policy Compliance: Ensure adherence to internal policies including Security, Privacy, Zero Tolerance, Disciplinary, and Learning Agreements.
Qualifications:
- Education: Graduate in any field (preferably with a degree in Psychology, Industrial Relations, or Human Resource Management).
- Experience: Proven experience in HR Generalist or Specialist roles, especially in labor relations and employee engagement in a BPO/Call Center environment.
Skills & Competencies:
- Proficiency in MS Office tools (Excel, PowerPoint, Word)
- Strong analytical and problem-solving skills
- Basic understanding of labor laws and HR practices
- Ability to multitask and manage deadlines
- Excellent verbal and written communication skills
- Strong interpersonal and conflict-resolution abilities
Additional Information:
- Work Environment: Onsite role (Gurgaon office)
- Work Schedule: Flexibility to work in rotational shifts or 24/7 schedules is mandatory
Contact Person-
Nidhi Rastogi
ni**********i@ig*********s.com
Why Join IGT Solutions?
Become part of a global leader that drives meaningful transformation in the travel and hospitality domain. At IGT, youll have the opportunity to shape HR practices, contribute to a culture of excellence, and grow your career in a dynamic, people-first environment.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR Business Partner (HRBP)Employement Type: Full timeContact Details:
Company: IGT SolutionsLocation(s): Noida, Gurugram
Keyskills: ews business partner employee relations attrition business hr posh employee engagement hipaa rag
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IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...
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