Zonal Manager
- IndiaMART
- 7 - 10 years
- Jaipur
- 3 months ago
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Job Description
Job Description:
Were looking for a dynamic professional to manage a P&L role focused on
delivering a world-class service experience to existing customers. The
position emphasizes upselling premium packages, driving client retention,
and ensuring customer satisfaction through a needs-driven service team.
Additionally, you will execute strategic marketing initiatives to enhance
client engagement and service outcomes.
- Drive business growth for both topline and bottom-line in the Zone.
- Develop and execute the annual operating plan, including revenue
and cost forecasting.
- Achieve monthly, quarterly, and annual sales targets by generating
revenue from existing paid members.
- Ensure timely delivery of services, maintaining high standards for
client satisfaction.
- Analyze customer feedback to gather business intelligence, assess
core service benefits, and ensure high client satisfaction.
- Establish a robust system for maximizing customer retention.
- Recruit, train, and develop a proactive, consultative client
servicing team focused on delivering exceptional customer
experiences.
Key Skills:
- Expertise in client engagement and application of effective field
sales strategies
- Strong problem-solving ability with quick decision-making under
pressure
- Excellent verbal communication and active listening skills
- Strategic mindset with the ability to identify and create new
business opportunities
- Proven team management and interpersonal capabilities
- Skilled in data analysis, reporting, and performance tracking
- Target-driven with a strong focus on achieving and exceeding goals
- Demonstrated leadership with the ability to inspire and guide large
teams
Experience and Qualifications:
- MBA graduate with strong academics
- 7+ yrs. of experience in Sales / Servicing / Retention
- Preference for candidates with team handling experience of 100+
team members in last 4yrs
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Zonal Sales Manager (B2B)Employement Type: Full timeContact Details:
Company: IndiaMARTLocation(s): Jaipur
Keyskills: Sales Client Servicing Client Retention Team Management Target Achievement Team Handling Upselling Cross Selling Key Account Management B2B Sales Revenue Generation
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IndiaMART
IndiaMART is India?s largest online B2B marketplace, connecting buyers with suppliers. With a 60% market share of the online B2B Classified space in India, the channel focuses on providing a platform to Small & Medium Enterprises (SMEs), Large Enterprises as well as indivi...
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