Business Process Manager / Operation Manager
- AB7 Solutions
- 5 - 10 years
- Mohali, Chandigarh
- 3 months ago
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Job Description
Job Description - Business Process Manager / Operation Manager.
Position: Full-Time
Location: Work from Office Role at Phase 8 Mohali Punjab
About the Role
We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and efficient workflows to manage multiple projects smoothly.
Key Responsibilities
- Design and document end-to-end processes and SOPs for different functions.
- Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.
- Ensure process compliance and quality control across teams.
- Implement basic performance metrics (KPIs/SLAs) to track efficiency.
- Support team training to ensure adoption of new processes.
Requirements
- 510 years of experience in process management, operations, or BPO/KPO setups.
- Strong skills in process design, documentation, and standardization.
- Good communication and change management abilities.
- Knowledge of tools for workflow and operations management is a plus.
Job Classification
Industry: Recruitment / StaffingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: AB7 SolutionsLocation(s): Mohali, Chandigarh
Keyskills: BPO Business Process Management Operations Training KPI Documentation SLA KPO
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