L3 Technical Support Engineer
- Luxoft
- 4 - 9 years
- Bengaluru
- 3 months ago
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Job Description
Enterprise-wide system for a top-tier investment bank serving as a golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope. Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, and JMS.Methodology is Agile (Scrum). Team setupOracle, Java, QA, Analyst, PM.
The virtual team is spread throughout Singapore, India, Kyiv, London, and New York.
Process and resolve Production incidents and User Queries (Incidents/Service Requests)
Root cause analysis using UI behavior, Specification Documents, and Database Data Analysis, as well as server log outputs
Defect tracking
Issues Reproducing
Workaround proposal (technical & logical)
Communication with technical teams and clients, incl. Dev team collaboration on issue resolution
Knowledge base Articles creation
Reporting creation
Future involvement in deployment
Must have
Overall, the role requires 4+ years of experience and basic knowledge of IT systems
Core and essential are data analysis skills based on applying advanced SQL
Shell, Git, Splunk, New Relic
Since users might share plenty of data in Excel, to be comfortable with Excel functions (no macros needed) Nice to have
Pega, Kubernetes, Docker, ITIL
Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML
Experience with Ansible
Basic Experience with Jenkins
Job Classification
Industry: LegalFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: LuxoftLocation(s): Bengaluru
Keyskills: docker sql java it systems jenkins kubernetes jsp hibernate ansible spring jms technical support git spring mvc j2ee web services xml j2ee html rest oracle data analysis root cause analysis javascript spring boot servlets splunk agile pega itil
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