Senior Business Applications Administrator
- Onit
- 5 - 8 years
- Kolkata
- 3 months ago
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Job Description
- Own platform administration to ensure secure access, accurate data, and optimized workflows so teams work efficiently and make informed decisions.
- Translate business needs into platform roadmaps that drive adoption, process efficiency, and measurable outcomes.
- Automate and integrate systems to reduce manual work, improve accuracy, and streamline stakeholder workflows.
- Enable and train teams so they confidently use tools to improve customer outcomes.
- Monitor and maintain system health to ensure reliability, performance, and compliance.
- 5-8 years in SaaS systems administration or customer success operations.
- Expertise in Salesforce Service Cloud and/or Planhat (or ability to quickly master Planhat).
- Proven record of engaging stakeholders, gathering requirements, and delivering scalable solutions.
- Experience building and executing roadmaps.
- Strong automation, workflow, and data management skills.
- Excellent problem-solving abilities and independent work style.
- Strong English communication skills.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: OnitLocation(s): Kolkata
Keyskills: Automation Operational excellence Data management Legal compliance Workflow data integrity Business applications Spend management Reporting tools Salesforce
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