Junior Functional Associate
- Ginesys
- 1 - 4 years
- Noida, Gurugram
- 3 months ago
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Job Description
Junior Functional Associate
Join us as a Junior Functional Associate in our Customer Service team at our Gurgaon office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India.
What Youll Achieve :
A Functional Associate is responsible for helping clients better understand company's products and provide regular reports on product performance, issue logs, and their resolution to management. Develop deep knowledge of product offerings. Develop a deep understanding of E-commerce operations. Have a clear, professional, and informative communication style. Interested in developing technical and analytical skills Interested in providing training or educating customers.
You will:
- Possessing moderate knowledge of operating systems, devices, applications, and software
- Providing technical support to teams within the organization, and to external clients when required
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Identifying and resolving technical issues
- Managing coordination at zonal levels, whenever required
- Developing reports for teams across the business
Take this first step towards your dream career and an insane learning path.
Every Ginesys team member brings something unique to the table. Heres what we are looking for with this role.
Essential Skills :
- Bachelor's degree in Computer Science, Information Technology, or related field
- Basic understanding and knowledge of SQL and Oracle (preferred, not mandatory)
- General working knowledge of retail/ ERP systems (preferred, not mandatory)
- Ability to explain complex ideas to the clients with limited IT and systems knowledge
- Good verbal and written communication skills, patience, listening, and convincing abilities
- Extraordinary customer service and relationship management experience critical thinking skills
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills.
Desirable Requirements:
- General working knowledge of retail/ ERP systems.
- Basic understanding and knowledge of SQL and Oracle.
- General working knowledge of retail/ ERP systems (preferred, not mandatory.
Benefits:
We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as:
- Ginesys Academy for holistic training and development
- Comprehensive health insurance coverage
- Excellent rewards and recognition policy
- Transparent compensation policy with no unnecessary deduction in CTC
- Annual company off-site and a variety of events, celebrations throughout the year
- Travelling opportunities between our offices across the country.
- Annual Ginesys walkathon & related sporting events
- Quarterly Coffee with CEO and more!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: GinesysLocation(s): Noida, Gurugram
Keyskills: Customer Support Application Support Query Resolution Telugu English Kannada Solving Queries Erp Support Software Support Tamil
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Ginesys
Ginesys One is the leading omnichannel suite of complete solutions for the entire retail value chain. Our cloud-based Ecommerce Order Management System, POS, ERP, BI, and GST software simplifies retail operations, enabling retailers to manage inventory, sales, and accounting seamlessly.
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