Network Engineer - L1 (Immediate Joiner) @ Locuz

Job Description

Job Opportunity: Network Support Engineer (L1) Hyderabad (Work From Office)

Location: Hyderabad

Work Mode: Work From Office

Shift: Australian Time Zone (24/7 support & rotational shifts)

Notice Period: Immediate to 15 days preferred

Key Responsibilities:

• Provide L1 level support for Global IT infrastructure.
• Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS.
• Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN and ISP links.
• Handle bandwidth utilization analysis and generate availability and trend reports.
• Respond to alerts/notifications configured in monitoring systems.
• Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.
• Coordinate with ISPs and third-party vendors for issue resolution.
• Follow ITIL processes for Incident, Problem, Change & Configuration Management.
• Work with ticketing tools like ServiceNow for issue tracking and resolution.

Technical Experience:

• 1 to 3 years of experience in a global IT support environment.
• Hands-on experience with monitoring tools and network gear.
• Familiarity with LAN/WAN bandwidth and performance monitoring.
• Experience in generating technical reports for clients or management.
• Exposure to global customer support environments.

Required Skills:

• Strong verbal and written communication skills.
• Experience with Global IT support operations.
• Proficient in monitoring and ticketing tools.

Preferred Skills:

• Understanding of ITIL framework and processes.
• CCNA certification is a strong advantage.

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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