EMS- Application Admin
- Turing Global India
- 5 - 10 years
- Bengaluru
- 4 months ago
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Job Description
Job Description:
Manages enterprise messaging platforms and internal broadcast tools. Leads transitions, ensures compliance, and coordinates platform enhancements.
Tools: Google Workspace, M365, Staffbase, Twilio, SendGrid
Key Responsibilities:
- Lead transitions, KT, and policy enforcement for messaging tools.
- Administer calendar/email configurations, aliases, and directories.
- Oversee Staffbase content workflows and API integrations.
- Manage SendGrid and Twilio-based messaging systems.
- Ensure platform compliance, audit readiness, and policy documentation.
- Maintain SLAs, runbooks, and support SOPs.
- Coordinate escalations with vendors and internal IT.
Qualifications (Enriched):
- 5+ years of experience administering enterprise communication platforms, including Google Workspace and Microsoft 365.
- In-depth understanding of Gmail/Outlook admin controls, security settings, SPF/DKIM/DMARC configuration, and MDM enforcement.
- Skilled in managing shared drives, group policies, retention policies, delegated access, calendar federation, and hybrid setup support.
- Experience administering internal broadcast tools such as Staffbase, with editorial workflows, audience segmentation, publishing governance, and analytics dashboards.
- Proficient in Twilio/SendGrid API-based email and SMS communication configuration, permission scoping, and event/webhook monitoring.
- Knowledge of compliance operations: legal holds, audit trails, SOC2/ISO/ITGC reporting requirements.
- Ability to write and maintain robust SOPs, escalation matrices, KB articles, and onboarding manuals.
Proven ability to lead incident resolution across multi-vendor setups and document RCAs for broadcast/email failures
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: Turing Global IndiaLocation(s): Bengaluru
Keyskills: Google Workspace Admin MS Office Twilio
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