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Service Manager - Surgical Robotics @ Vutto

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 Service Manager - Surgical Robotics

Job Description

    As the Senior Manager Service at Meril, you will play a crucial role in leading and managing the nationwide service operations for a diverse medical technology portfolio. Your responsibilities will include mentoring and managing a team of service engineers, ensuring regulatory compliance, driving customer satisfaction, and implementing strategies for long-term growth. Key Responsibilities: - Lead, mentor, and manage a nationwide team of service engineers and technical specialists. - Oversee installations, preventive maintenance, calibrations, complaint investigations, and repairs. - Establish service SOPs, dashboards, and reporting mechanisms for transparency and performance tracking. - Drive customer satisfaction through timely resolution, SLA adherence, and service quality excellence. - Build and manage ISO-compliant service centers, aligning with regulatory standards. - Develop long-term strategies for service growth, profitability, and nationwide market coverage. - Partner with global and regional service teams to align operations with international best practices. - Identify opportunities for cost optimization, process improvement, and efficiency enhancement. - Serve as the escalation point for high-value accounts, hospitals, and Key Opinion Leaders. - Collaborate with Sales, Marketing, and Product Management to integrate service excellence into commercial strategies. - Support AMC/CMC contract negotiations, extended warranty upselling, and customer retention programs. - Ensure strict adherence to ISO standards, regulatory reporting, and complaint-handling protocols. - Support audits, risk management, and maintain documentation accuracy for global and local compliance. Qualifications Required: - Graduate in Biomedical Engineering or equivalent discipline. - MBA/Advanced Management qualification preferred. - 12-16 years of experience in medical device service operations with pan-India leadership responsibility. - Proven expertise in robotics, surgical navigation, and digital health technologies. - Strong leadership and people management skills. - Proficiency in strategic planning, problem-solving, and process improvement. - Excellent communication, stakeholder engagement, and cross-functional collaboration skills. - Familiarity with service dashboards, reporting tools, and MS Office Suite. Key Attributes: - Strategic thinker with an execution orientation. - Customer-first mindset with a focus on service excellence. - Adaptable, resilient, and collaborative leader. - Passionate about healthcare innovation and building world-class service operations.,

Employement Category:

Employement Type: Full time
Industry: Medical / Healthcare
Role Category: Not Specified
Functional Area: Not Specified
Role/Responsibilies: Service Manager - Surgical Robotics

Contact Details:

Company: Meril
Location(s): Gujarat,

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Keyskills:   robotics stakeholder engagement reporting tools service operations problemsolving process improvement MS Office Suite

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Vutto

\n\nAt Locuz Enterprise Solutions, we specialize in Cloud led Digital Transformation offering Cloud Migration, DevOps, Hybrid Data Management, purpose built Data platforms, Cyber Security and AIOps. With delivery centres based on global standards and certifications for CloudOps, AIOps and SecOps; ou...