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Technical Support Associate ( Zoom Interviews) @ Obtenir Solutions

Home > Customer Service (International)

 Technical Support Associate ( Zoom Interviews)

Job Description

    Zoom Link: https://us06web.zoom.us/j/hidden_mobile

    Date: 24th Sep to 30th Sep 

    Time: 11:am to 2 pm and 3 pm to 5 pm. 

     

    Job Title: International Technical Support - Chat Process

    Location: Hyderabad

    Job Type: Full-time


    v

    1. Customer (End User)

    • The person seeking help through chat.

    • Reports issues, asks queries, or seeks guidance.


    2. Chat Support Agent / Technical Support Executive

    • First point of contact for customers.

    • Handles incoming chats, troubleshoots issues, and provides solutions.

    • Uses knowledge base, FAQs, and troubleshooting guides.

    • Escalates issues if not resolved at their level.


    3. Technical Specialist

    • Provides in-depth technical assistance.

    • Works on advanced troubleshooting, configuration, or software/hardware issues.


     Thanks & Regards 

    Sarayu - hidden_mobile

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Customer Service (International)
Functional Area: Not Specified
Role/Responsibilies: Technical Support Associate ( Zoom Interviews)

Contact Details:

Company: Obtenir Solutions
Location(s): Hyderabad

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Keyskills:   voice support domestic calling non voice customer care customer service graduate international bpo international call center voice process freshers

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