Immediate Hiring Senior Customer Service Specialist | Us Voice Process
- Benzeen
- 2 - 5 years
- Sonipat
- 4 months ago
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Job Description
Job description:
We are looking for a proactive and customer-oriented Senior Customer Service Specialist to join our voice support team. The ideal candidate will have prior experience in international voice processes and will be responsible for assisting U.S.-based customers with order-related inquiries, particularly concerning automotive parts. Your role will involve communicating order statuses, resolving issues, and ensuring a smooth and satisfying post-purchase experience
Role & responsibilities:
- Make outbound calls to update customers on order status, including tracking information, shipping delays, and part availability.
- Handle inbound calls related to product inquiries, order modifications, and general support.
- Maintain accurate records of customer interactions and transactions using the CRM system.
- Collaborate with internal departments to resolve customer issues in a timely and efficient manner.
- Manage complaints with empathy and professionalism, aiming to turn negative experiences into positive outcomes
Preferred candidate profile:
- 2-5 years of experience in an international (U.S.) voice process or customer service role.
- Strong verbal communication skills in English language.
- Problem-solving abilities with a strong customer-first attitude.
- Familiarity with automotive parts or experience in the e-commerce industry is an added advantage.
- Demonstrates the P.A.R.T.S. values: (Proactive, Ambitious, Responsible, Team Player, and Sincere)
- Must be ready to work in night shifts.
Perks and Benefits:
- Meal
- 5 Days Working
- Health Insurance & Accidental Insurance
- Local Pick Up & Drop facility
- Fitness Center
Location: Benzeen Private Limited, SCO - 79-80, Parsvnath B Block Market, Sector 10, Sonipat ( Delhi NCR )
Shift Timing: 8:30 PM to 5:30 AM IST ( Night Shift )
USA-based Company: https://www.benzeenautoparts.com
Company History: https://www.benzeenautoparts.com/about
Company Virtual Tour: https://www.youtube.com/watch?v=pShzUs8UIucJob.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: BenzeenLocation(s): Sonipat
Keyskills: Excellent Communication In English Us Voice Process International Voice Process US Process Customer Support Customer Service Management Inbound Customer Management Customer Handling Skills Customer Handling International BPO
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Benzeen
We are a USA-based MNC (Benzeen Auto Parts is one of the largest dismantling facilities in Northern California specializing in auto dismantling.) Currently, approx. 90 Team members are working from India.
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