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CES Program Manager @ Lenskart

Home > Customer Success, Service & Operations - Other

 CES Program Manager

Job Description

Role & responsibilities

  • Work across teams and influence priorities, decisions and get buy-in from stakeholders on initiatives and decisions
  • Own and develop a program with cross-functional projects and difficult goals which impact an entire country
  • Provide analysis and insights to senior leadership in order to influence and support tactical and strategic business decisions in an increasing diversity of areas
  • Design metrics and business review documents guiding the operations team through execution
  • Draft and present key documents to leadership, taking an idea from inception to implementation
  • Design and improve processes and drive continuous improvement initiatives

Preferred candidate profile

  • Bachelor's/Master's degree in Business, Operations Management, or a related field (MBA from Tier 1/tier 2 B-Schools preferred) with minimum 6 years of experience.
  • Proven experience in an operations / program management / continuous improvement role within the retail / ecommerce industry.
  • Strong analytical and problem-solving skills.
  • Excellent project management and organizational abilities.
  • Ability to collaborate effectively with cross-functional teams.

Job Classification

Industry: Retail
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Lenskart
Location(s): Noida, Gurugram

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Keyskills:   Problem Solving Process Improvement Program Management Analytical Customer Centric Lean Continuous Improvement Cross-Functional Team Leadership Strategic Thinking Metrics Kaizen Project Management Cross-functional Stakeholder Management

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Lenskart

About Accenture\r\n\r\n \r\n\r\nAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations...