Care Program Manager
- Nokia
- 5 - 8 years
- Noida, Gurugram
- 3 months ago
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Job Description
The Care Project Manager (CaPM) ensures specific entitlement and acts so that maintenance business services are conducted in an efficient, accurate, cost-effective, timely, and customer-friendly manner. Maintenance business services and delivery are dependent on the work of many areas and teams. The CaPM will work closely with management of the different functional areas to ensure that all aspects of the deliverables, which enable maintenance services, are provided in a cohesive and seamless manner.
You Have:
- Telecom industry related experience is required, must have minimum 15 years of experience including project or care program management responsibility. Candidate holds an Engineering Degree or equivalent.
- Well-versed in project management structure, techniques and discipline according to the Nokia project Management certification strategy.
- Knowledgeable on services portfolio, policies, and procedures related to maintenance business services
- Excellent interpersonal and negotiating skills. Familiarity with financial concepts, management, and controls. Ability to work in diverse teams and on different levels
- Strong cross-organizational leadership skills for driving resolution of complex customer issues.
- Skills to prepare an effective and proactive communications plan for all relevant AMC information as well as oral/written communications skills and presentation abilities.
It would be nice if you also had:
- Good communication skill to manage stakeholders. Ability of managing the customer relationship. English proficiency (written and oral)
- Technical product knowledge in NI (IP/Optics/FN) is a plus.
- PMP Certification is a plus.
- Suggests improvements and seeks opportunities for innovation.
- Requires minimum supervision.
- Monthly/Weekly care reviews with Bharti management (Mostly In-person)
- Operations Governance with Customer/Bharti Operations and NOC ( Mostly In-Person). SPOC between external customer management and internal organizations for Maintenance Contracts
- Pro-Active reporting to customer on Risks and improvement initiatives. Review service contract details for accuracy. Contract and Financial Management
- Working with Customer & Pre Sales internal teams on AMC data reconciliation. Management of the Customer Contracted Maintenance commitments. Delivery of Maintenance service as per the contract
- Review and maintain the integrity of service contract data in Salesforce/CARES and other corporate tools as appropriate. Track Contract Renewals and any up-scope opportunities. Support CT and Customer on claims and any billing disputes with the customer with regard to maintenance contract. Third party commercial contract management
- Financial Management - P&L of maintenance Contracts with focus on improving the Margins. Functional Interface which CaPM will work closely withProject Management, Customer Engineering, Quality, Welcome Centers, Repair & Exchange Services, Technical Support Services etc.
- Sales, Tendering / B&P for contract renewal & Regional Product Attached Services Competence Centers. Local Project Management Office ( Cluster PMO)/ General Project Management. Product Groups (IP/Optics/FN as applicable to drive the closure of quality and customer satisfaction issues.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: NokiaLocation(s): Noida, Gurugram
Keyskills: project management program management salesforce financial management ni project management office contract management tendering customer management canoe teststand plc business services billing labview pmp pmo capl capm claims telecom can bus
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