Localization Experience Program Manager
- Uber
- 5 - 7 years
- Bengaluru
- 3 months ago
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Job Description
- Own quality programs that drive the highest quality outputs.
- Identify quality issues and conduct root cause analysis to determine underlying problems.
- Implement appropriate solutions to resolve quality concerns and prevent recurrence.
- Work cross-functionally to refine processes, improve audit effectiveness, and enhance overall quality performance.
- Own and manage linguistic quality of our products, content, and data used for Machine Learning / AI applications - from English into languages for external clients needs and / or for Ubers emerging markets (i.e India, South Asia)
- Dedicate time to investigating localization issues found on our apps & website
- Use data to determine quality trends for your region s languages and create action plans to address any systemic issues
- Proactively lead internal and cross-functional initiatives to identify areas for Quality process improvements
- Evangelize localization / globalization services with key stakeholders in regions and in HQ, or to external clients
- Develop, own and maintain relationships with regional stakeholders and key strategic clients
- Review and influence product requirement documents (PRDs/RFCs) related to Tools and Systems that can improve quality management processes
- Work closely with PMs/Engineers on product roll-outs, tool improvements/automation, and tech planning
- B.A. in Translation, Linguistics, Data, or similar field of study
- Minimum 5-7+ years of localization experience, preferably in the tech industry
- Experience using CAT tools (e.g. Smartling, WorldServer, Trados, Memsource, etc.)
- Experience managing Translation Memories, Glossaries, and Style Guides
- Experience working with vendors and freelancer resources to drive quality related performance
- Be proficient in and manage technical processes / programs and best practices around Quality, internationalization (i18N), multilingual products
- Excellent written and verbal communication skills
- Excellent Project / Program Management skills
- Passionate about Uber and our mission
- Ability to manage operations at scale
- Excellent team player who is able to successfully collaborate across different timezones and regions
- Strong stakeholder management and influencing skills - including senior stakeholders and customers
- Data and metrics driven as a problem solver, you always look out for the best ways to measure impact tangibly and to iterate on solutions based on data
- Strong analytical skills (SQL, Excel, Google Sheets) for problem solving, coupled with excellent business judgment
- Professional fluency in a language other than English highly preferred
- Master s Degree in related field
- Knowledge and understanding of Machine Learning / AI
- Experience or solid knowledge on Data Analytics, Data Science, Statistics
Job Classification
Industry: Urban TransportFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Program Manager - Technology / ITEmployement Type: Full timeContact Details:
Company: UberLocation(s): Bengaluru
Keyskills: data analytics resource program management machine learning google sheets root cause analysis artificial intelligence sql excel project / program management data science stakeholder management cat writing communication skills statistics
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