Mega Walk-in Drive For International Non-voice@ Sutherland
- Sutherland
- 0 - 1 years
- Chennai
- 3 months ago
- Email to a friend
- Report this job
Job Description
Job description:
Job Opportunity at Sutherland - Join Our Customer Support Team!
In this role, you will get to:
- Be the primary point of contact for our Business-to-Business customers through email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
Our most successful candidates will have:
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (email,Chat).
- High school diploma or equivalent and above.
- 01 year of experience (freshers welcome!).
It is Work from Office!
Interested? Share your resume via WhatsApp or call Sharon Subi at 9092062*** for immediate consideration.
Candidates who suit the above requirement, please step in for a walk-in interview to office.
Mention Vagesh-Non Voice at the top of your resume.
Interview Timings: 10:00 AM To 1 PM.
Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Walk-insContact Details:
Company: SutherlandLocation(s): Chennai
Keyskills: International Non Voice Chat Support Non Voice Chat International Process Bpo Non Voice International Chat Process Chat Process
Similar positions
Sutherland
Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in