Manager - Technology Support @ Standard Chartered

Job Description

• Understand SRE Model and Collectively Help to drive the SRE agenda of the Group
• Analyse issues reported by users and provide solutions/clarification
• Provide system improvement plans for repeated issues to improve application stability.
• Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
• Work with vendor and Fix product defects.
• Manage the Remedy/Ticket and keep the latest information in the system
• Provide support during *@* & Medium priority and during DR drill
• To build relationship & network with stakeholders within & outside the immediate team
• Ensure customer satisfaction through improved service and quality
• Do testing and implementation for periodic BAU fix release
• Must be strong in technical
• Hands on with Unix scripting, SQL,PL/SQL
• Knowledge on ODI ,EDQ is an added advantage
• Knowledge on Oracle Mantas/BAE Detica is an added advantage
• Should be flexible in timing

Employement Category:

Contact Details:

+ View Contact