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Customer Service Executive @ Muthoot FinCorp (MFL)

Home > Customer Success, Service & Operations - Other

 Customer Service Executive

Job Description

CSE JD

Key Job Responsibilities

  • To ensure quality of business and operational eciency through proper process adherence and facilitate smooth functioning of branches.
  • Promote and maintain positive relations with all contacts, customers, and potential customers.
  • Achieve desired level of productivity to meet & contribute towards branch profitability targets.
  • Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
  • Conduct promotional activities for marketing and drive referral programs for customer acquisition.
  • Responsible to handle day to day transactions and valuables.
  • Maintain all data and records related to daily transactions.
  • Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being.

Knowledge, Skills & Attributes

  • Result Orientation
  • Customer Service & Retention Focus
  • Digital Mindset
  • Relationship Building
  • Process Knowledge/ Orientation
  • Effective Time Management
  • Cross Selling / Upselling Skills
  • Business Development
  • Communication Skills Proficiency in local language and English

Role Requirements

Educational Qualification Graduate

Experience 1 year experience in sales/ financial services


Job Classification

Industry: NBFC
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Muthoot FinCorp (MFL)
Location(s): Mysuru

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Keyskills:   Customer Service Sales Sales Executive Activities Customer Handling

 Fraud Alert to job seekers!

₹ 50,000-2 Lacs P.A

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Muthoot FinCorp (MFL)

QUALCOMM CDMA Technologies (QCT) is the largest provider of 3G chipset and software technology in the world, with chipsets shipped to more than 50 customers and powering the majority of all 3G devices commercially available. QCT partners with nearly 60 3G network operators around the globe and has t...