Operations Manager
- Narayana Health (NH)
- 9 - 14 years
- Delhi, NCR
- 4 months ago
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Job Description
We are looking for the compassionate and dynamic professional to join our mission of delivering high quality, affordable services to the broader population in India.
Front Office Manager Responsibilities
The front office managers responsibilities include managing and training front office staff, ensuring Patients satisfaction, and overseeing the budget and financial management of the front office. As the primary point of contact between patients and the hospital, the front office manager must be approachable, knowledgeable, and skilled at problem-solving to ensure patients needs are met.
Daily operations of the front office
- Ensuring front desk and concierge services are running efficiently
- Responding promptly to patients inquiries and requests
- Ensuring accurate records are kept for patients rooms, and financial transactions
Managing and training front office staff
- Hiring, training, and managing front office personnel
- Scheduling and delegating tasks to staff members
- Ensuring staff are knowledgeable and able to provide excellent customer service
Ensuring patients satisfaction
- Resolving patients complaints and concerns promptly and effectively
- Anticipating patients needs and providing personalized service
- Monitoring patients feedback to identify areas for improvement
Budget and financial management
- Preparing and managing the front office budget
- Monitoring financial performance and identifying areas for cost-saving
- Ensuring accurate record-keeping and financial reporting
Min. 8 to 10 years experience in hospital industry / service industry
Candidate must have excellent communication skills
Interested candidate can share their resume at ma*******a@na***********h.org
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Narayana Health (NH)Location(s): Delhi, NCR
Keyskills: Healthcare Operations Health Care Services Operations Management Patient Care Customer Service Management Hospital Operations
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