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HFC-Tele Collections @ IIFL Finance

Home > Voice / Blended

 HFC-Tele Collections

Job Description

Main Job Tasks and Responsibilities

  • 100% Attendance Adherence`
  • Taking calls for collecting EMIs for delinquent customers
  • Ensuring proper dress code and adhere the discipline is maintained
  • Call Quality should be 100% adherence as per calling script
  • Achieve daily resolution rate (DRR)
  • Ensure 100% adherence to be follow and need to speech online payments on on-call on connected calls
  • Call handling to develop first hand sensing of customer pulse and manage if any irate customers
  • Handling escalations calls and providing end to end resolutions

Education , Age and Experience

  • Graduate and above can apply
  • Fresher/Experience at least 1/2 years in collections background , Tele Collections Skills - Call Centre
  • Languages Telugu or Kannada or Tamil & English

  • Age should be less than 35


Key Competencies

  • Strong Communication Verbal, Written
  • Confidence & Grasping Knowledge

Please share your CV Via Whatsapp on 9182260***


Job Classification

Industry: NBFC
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Collections
Employement Type: Freshers

Contact Details:

Company: IIFL Finance
Location(s): Hyderabad

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Keyskills:   Telecalling Telesales Outbound Calling

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IIFL Finance

IIFL Finance Limited (hitherto referred to as IIFL) (NSE: IIFL, BSE: 532636) is one of the leading players in the financial services space in India. Together with its subsidiaries IIFL Home Finance Limited, IIFL Samasta Finance Limited (Formerly known as Samasta Microfinance Limited) and IIFL Open ...