Mega Walk-in Drive For -hr Service Delivery Associate -voice
- Accenture
- 1 - 5 years
- Mumbai
- 3 months ago
- Email to a friend
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Job Description
Are you looking to build an extraordinary career in HR Service Delivery Associate-Voice?
Job Skill: HR Service Delivery Associate -(Voice )
Qualifications: Any Graduation.
Experience: 1 to 5 Year
Job Location: Mumbai, (Arioli-MDC7) (Current location - Mumbai mandatory)
Shift timings: Night Shift -(5:00pm to 5:00am window) (2 Week-Offs)
Work Mode: Work from Office
What would you do? Overall Purpose of Job
- Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls & emails..
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Strive and achieve SLA target and business outcome indicators defined by the client Knowledge & Skill Requirement .
- Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
- Good technical aptitude with an ability to learn quickly.
- Excellent verbal and written communication skills
- Ability to work under pressure.
- Team worker
- Positive Attitude
- Quick Learner
- Punctual and Disciplined
- Good Communication skills
- Attention to detail An end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization.
Role & responsibilities: Job Responsibilities / Authorities
- Receive inbound Calls/Emails and ensure that cases and interactions are logged correctly in the required tool.
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.
- Walk Employees / Provide navigational support on self-service portal
- Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines.
- Place outbound calls to customers when required in line with Client / Company guidelines.
- Work productively whilst maintaining exceptional call/data quality standards in line with targets.
- Contribute to the team through open and regular communication with peers / supervisors.
- Adhere to all company or departmental policies and procedures (personnel and operational.
- Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process.
- Maintain regular and punctual attendance in line with company policies and procedures.
- Minimize customer complaints and escalations by providing exceptional service and call control
- Please note that this role may require you to work in rotational shifts
Transportation: Two-way Cab facility will be provided (Pick and drop location should be with-in Accenture Transportation boundary).
We look forward to welcome you to the Accenture family!
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Human ResourcesRole Category: HR OperationsRole: HR Operations - OtherEmployement Type: Walk-insContact Details:
Company: AccentureLocation(s): Mumbai
Keyskills: Inbound Calls Voice Process Excellent Verbal And Written Communication Skills International Voice Process HRO Hr Support Hr Shared Services Voice Support Onboarding Inbound Voice Process Hr Service Delivery Employee Data Management HR BPO International BPO
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